Home Decorators Collection customer service
Home Decorators Collection customer service is a phone line printed in the product manuals, 1‑800‑986‑3460. SMART trees and fans have their own line, and Home Depot handles orders, delivery and returns. Pick your product below to see the right number.
Home Decorators Collection phone number, by product
Each line below is printed on Home Decorators Collection manuals or Home Depot’s pages. Have your model number and receipt ready.
1‑800‑986‑3460
Monday to Friday 8 a.m. to 7 p.m., Saturday 9 a.m. to 6 p.m. Eastern. The manuals ask you to call this line about questions, problems or missing parts before returning the item to the store.
A few older vanity manuals print 1‑800‑998‑7021 instead. Use the number in your own manual if it differs.
1‑877‑592‑5233
The line printed in the SMART Grand Duchess and Kensgrove II manuals, for the app, the remote and pairing. Monday to Friday 8 a.m. to 7 p.m., Saturday 9 a.m. to 6 p.m. Eastern.
Some non-SMART tree manuals, such as the Eastcastle Balsam Fir, print a tree support line: 1‑877‑527‑0313.
866‑373‑9131
The number on Home Depot’s Home Decorators Collection cabinetry site, for made-to-order cabinet questions. Read how cabinet ordering works.
1‑800‑466‑3337
Orders, delivery dates, returns and refunds go through Home Depot, since that is where you bought it. Price drops within 30 days are handled here too; see our savings page.
Home Decorators Collection warranty
Home Depot’s customer service page for the brand says its products are backed by a 1-year manufacturer’s warranty, and that a defective product or part is replaced free. Some products carry longer terms of their own.
| Product | Warranty, as printed |
|---|---|
| Most of the line | 1-year manufacturer’s warranty, per Home Depot’s brand service page |
| Laminate flooring | Limited lifetime residential, 7-year light commercial, in the warranty PDF |
| Kensgrove fan motor | Lifetime motor warranty to the original buyer in the Kensgrove LED manual; the light kit and other parts have shorter terms |
| Patio furniture | Claims go through the maker, Pacific Casual, with parts shipped from its California warehouse |
| Anything else | Check the manual or the “Warranty” line on the product’s Home Depot page |
Where to buy and who to contact
Short answers first, then where to read more.
Who sells Home Decorators Collection?
Home Depot carries it, in its stores and on homedepot.com.
It is Home Depot’s own brand, so other chains don’t stock it. See who owns and makes it.
Who sells Home Decorators Collection flooring?
Home Depot.
Some flooring stores online also list Home Decorators Collection floors; if you buy there, their return rules apply instead of Home Depot’s.
How do I contact Home Decorators Collection?
By phone at 1‑800‑986‑3460 for product help.
The manuals list this phone line rather than an email address.
Is there a Home Decorators Collection app?
The SMART trees, smart fans and smart shades use Home Depot’s Hubspace app.
There is no separate brand app.
Do I need to register my product for the warranty?
Keep your receipt; the manuals ask for proof of purchase.
Some smart products are set up through the Hubspace app.
How do I make a warranty claim?
Call the number for your product above with your model number and receipt.
For a part you can name, our replacement parts guide shows where to look first.
Do I need to register for the warranty?
We found no registration step in the manuals; they ask you to keep proof of purchase.
That goes for ceiling fan warranty registration too. Smart products are set up in the Hubspace app, which is also where an app-controlled tree or fan remote is paired.
Where is a Home Decorators Collection store near me?
There are no brand stores; it’s sold in Home Depot stores.
Use Home Depot’s store finder for locations near you. The old company was based in Hazelwood, near St. Louis, Missouri.
What is the Home Decorators Collection corporate office?
The brand belongs to Home Depot, headquartered in Atlanta.
For product questions the brand’s own line, 1‑800‑986‑3460, is the contact information that gets answers fastest.
Is there a carpet warranty?
Check the warranty line on the carpet style’s listing.
For a claim, call 1‑800‑986‑3460 with the style name and receipt.
Which stores carry the Merwry or Ashby Park fans?
Home Depot stores and homedepot.com; stock varies by store.
Each listing shows which retail store locations near you have it, and owner registration online isn’t needed for the warranty.